Refunds
30-day refund guarantee
We stand behind every product we sell. If you're not completely satisfied, contact us within 30 days of delivery for a full refund — no questions asked. And the best part? You keep the item.
We don't do returns
There's nothing to ship back. No packaging, no post office trips, no waiting for your return to be inspected. Just let us know and we'll refund you.
How to request a refund
Email support@shiningsparks.co with your order number and a quick note about what went wrong. Our team reviews every request within one business day.
Refund processing
Once approved, your refund is processed to your original payment method within 3–5 business days. You don't need to send anything back.
Damaged or defective items
If your item arrives damaged or defective, contact us within 7 days with a photo and we'll refund you or send a replacement at no cost — no return required.
Questions? Email support@shiningsparks.co.