Frequently Asked Questions
Quick answers about caring for your jewelry, finding the right size, and shipping times. Can't find what you need? We're here to help.
Jewelry Care
Gently wipe each piece with a soft, lint-free cloth after wearing. For a deeper clean, use warm water, a drop of mild soap, and a soft brush — then pat dry. Avoid harsh chemicals and ultrasonic cleaners on plated pieces.
We recommend removing your jewelry before showering, swimming, or exercising. Water, chlorine, and salt can dull the finish and weaken delicate chains over time.
Store each piece separately in a soft pouch or the original box to prevent scratching and tangling. Keep pieces away from direct sunlight and humidity, and fasten clasps to avoid tangles.
Gold plating can naturally fade with wear. To prolong the finish, avoid contact with perfumes, lotions, and water, and store pieces dry. With care, your jewelry will stay beautiful for years.
Sizing & Fit
Wrap a thin strip of paper around your finger, mark where it overlaps, and measure the length in millimeters. Match the measurement to our size chart on each ring's product page, or visit a local jeweler for a precise fitting.
16" sits at the collarbone, 18" rests just below it, and 20"–24" falls lower on the chest. Consider your neckline and layering preferences — most pieces look great at 18" for everyday wear.
Most earrings are one-size with standard posts or hooks. Check each product page for dimensions and closure type, including whether a pair is lightweight for all-day wear.
If your ring doesn't fit, contact us within 30 days and we'll refund you in full — and you keep the ring. You can then reorder the correct size at your convenience.
Refunds
No — we don't do returns. Instead, we offer a full refund within 30 days of delivery and you keep the item. No shipping anything back, no packaging, no hassle.
Email support@shiningsparks.co with your order number and a quick note about what went wrong. Our team reviews every request within one business day and processes your refund to your original payment method within 3–5 business days.
Contact us within 7 days with a photo and we'll refund you or send a replacement at no cost. Again, no return required — just let us know and we'll take care of it.
We believe refunds should be simple. Asking you to package and ship items back adds friction and cost for everyone. Instead, we trust our customers and make refunds effortless — you keep the item and we refund you in full.
Shipping & Delivery
Orders ship within 24 hours and typically arrive in 3–7 business days. You'll see an estimated delivery date on each product page based on your order time.
Shipping is free on all orders over $50. For orders under $50, a flat rate is applied at checkout.
We currently ship across the United States. International shipping is coming soon — sign up for our newsletter to be notified when new regions are available.
Once your order ships, you'll receive a tracking link by email. You can also check your status anytime on our Track Your Order page.
Orders placed before 2 PM ship the same business day. Orders placed after that cutoff ship the next business day.
Still have questions?
Our team is happy to help with anything you need.